Q: Do you require a deposit fee?
A: Yes. Because most weddings fall on Saturdays during the summer, our availability is limited giving value to these dates. A $300 deposit (includes H.S.T) fee ensures our services are reserved for your event. If you are serious about wanting TLC Photo to cover your wedding, it is recommended booking us early rather than later since summer Saturdays tend to become reserved faster. A standard service contract is to be signed as well.

Q: Do I have to pay tax on your products and services?
A: H.S.T charges apply to photography services and products.

Q: What are your payment methods?
A: We currently accept cash, cheque, INTERAC ® Email Money Transfer and PayPal. Wedding packages can be broken up into installment payments. We also provide gift cards that can be purchased through PayPal.

Q: What is the difference between "wedding portraits" and "wedding candids"?
A: Portraits are photos that are directed, or posed with a creative vision in mind. More specifically, they are traditionally done in a controlled setting either before or after the wedding ceremony. Apart from these, candids are taken throughout the rest of the day which help document the natural flow of the day. Key moments such as "the kiss", "exchange of the rings" and "1st dance" fall under the category of candid photographs.

Q: Which digital images come with my photo disc?
A: There are two answers to this question.
Print Packages: Full resolution images of all candids are included as well. As for portraits, "facebook-sized" digitals are included which include a light watermark. For ordering purposes, 4x6 prints of all portraits are included which also contain a light watermark. This applies to portraits from the engagement session as well.

Digital Packages: Full resolution images of all candids and all portraits are included. This applies to portraits from the engagement session as well.

For a further illustration of this you may click here.

Q: How late do you stay to take pictures at the reception?
A: 10:30. I ensure that important key photographs such as the cake cutting, the bouquet toss and the garder toss are taken before leaving.

Q: Do items ever go on sale?
A: Yes. Twice a year, all products go on sale at some point in time. We do not send out newsletters about these offerings, so the easiest way to keep informed about about sales is by regularly checking in the TLC photo main page, the TLC Photo Blog (alternatively subscribing to the RSS FEED), or by liking the TLC Photo Facebook Fan Page (most recommended!).

Q: Exactly how much do you pose your subjects?
A: Not everybody likes being posed. I understand. Unfortunately, a certain degree of posing is required to achieve the best results for any given portrait set up. The good news is that most of us already have a little background in being posed from portraits - whether it involves keeping good posture, tilting the head slightly and smiling - for the highschool yearbook - or holding hands and embracing for couple shots. When shooting engagement or wedding couple photos, I always remind my subjects to act as if they are in their own moment and I'm not there. Most of us aren't experienced models - but being yourselves is a sure way to get across your purest personality through the lens.

Just a heads up - I will sometimes throw in the request for a tickle war - the results are often more unpredictable than you'd think!

All in all, sessions yeild an excellent mixture of expressions - from fun and playful all the way to moody and intimate.

Q: Can I purchase all of the digital files from my portrait session?
A: Yes. If you have purchased a print package and later decide you would like to buy the full resolution digital images without watermaks, you may for a set fee of $1212.00. As a token of thanks for your purchase, you will receive all of the full resolution digital images from your engagement session as well. (only those images that have been edited and presented to you in your proofs - not the rejected photos that did not make the final cut)

Q: Can I purchase all of the digital negatives (.DNG/.CR2 or RAW files) from my wedding day?
A: No. All photos, from simple candids to conceptual portraits, stem from a creative vision and are fully realized after being edited/processed in post. RAW files are, by nature, incomplete images and thus representI set a high standard for TLC Photo and would never release a product that does not reflect this standard.do and could not have our work released incompleted as it could potentially create a false perception of this standard.

Q: Who owns the copyrights of my pictures?
A: When the product is delivered, the copyrights to the photos contained on the CD are transferred to the client. If you do not want your photos used in any of our promotional tools, such as the blog, we will not post them. However, TLC Photo owns the rights to photos taken within the portrait session. The rights to these can be purchased as was outlined in one of the previous answers.

Q: Will my photos contain any watermarks?
A: The documentary and candid photos that tell the story of your day will not contain any watermarks of any kind. When you receive your portrait proof book, however, they will be printed with a faint watermark. A sideshow gallery of these portrait proofs will also be accessible through our online order form which will also be protected with a light watermark bearing the TLC logo. Lastly, engagement 4x6 proofs will contain the same noticeable watermark as well.

Q: Why do the wedding packages contain photos for facebook?
A: The main JPG files contained on the delivered CD have been taken with either an 18 or 21 megapixel camera. These files are extremely large for facebook's photo uploading utility. The facebook-sized photos on the CDs will have already been re-sized to facebook's maximum 720px size (longest side). The photos are also put through a sharpening process that gives them a more crisp, detailed appearance. A sharpened image is more indicative that it has been full processed to its maximum potential.

Q: How do I order my portraits?
A: Locate the "Proofs" link in the main navigation menu. After clicking it, you'll find various galleries from our most recent sessions. Make sure you have your username and password in hand, click the gallery photo that pertains to your session, and enter your credentials to proceed to the order form. The order form is not as intelligent as the kind found on the Costco or MPix website. (I hand-coded the form to the absolute limit of my coding knowledge). A price list is included as a separate pop-up. You will need to estimate your own totals if you're ordering on a budget.

Q: How long do prints take to arrive?
A: 5 to 7 business days depending on the product. Gallery Wraps typically take a day longer to print than standard photographic prints, which usually arrive within 5 days of ordering. They are internationally imported, hence the long shipping times.

Q: How long after my wedding day will I receive my photographs?
A: Our goal in mind is to have them done before one month. Our summer workload is greater during these months - thus, the wait can be greater than during other seasons. After having spent countless hours pouring over your photos to the fullest of care, our excitement to reveal them to you is probably just as great as yours will be to receive them. Rest assured, we're devoting all of our energy to have them completed as soon as we can. But again, our goal in mind is to have them done before one month.

Q: My parents are out of town and they'd like to order photos too. How can we do this?
A: You can share your access to our online order form where they can view individual portraits and their corresponding file-names. After taking note of the filenames of portraits that they would like to purchase, they are to fill out the form and leave their name and address in the message box located before the submit button. Some time after their order has been submitted, an invoice with their total cost will be emailed back to them. This will include shipping costs. Electronic payment methods should be transfered at this point. After payment has cleared, the order for their prints will be processed and eventually mailed to their address via Canada Post, standard priority mail.

Q: Do you have a studio?
A: Yes, we have a small studio which can accomodate group or individual photos. I also provide studio space as a backup alternative for wedding portraits when it is raining.

Q: How long have you been doing this for?
A: I receivd my initial training as a student in Fall, 2011. I focused on design for a few years. I then began taking payed jobs for photography in 2007. TLC Photography was officially registered as a business January 2009.

Q: What measures do you take to secure our images?
A: Redundancy in all things. Wether it is a camera, a lens, lighting, a computer, or the hard-drive on which images reside - we have backups in twos and even threes of most equipment to ensure that no part of the photographic process is compromised while maintaining better protection of your photos.

Our building is secured with a motion detecting alarm system. Our computers run on sophisticated batteries for protection against electrical surges or power brown-outs.

Backups of images are dupliacted on hard drives and blu-ray disc and stored in a fire-proof safe. Equipment is also locked away overnight.

Q: Will a second photographer also be photographing my wedding?
A: In order to keep our prices as low as possible, a second photographer does not accompany the main photographer. The hire of a second shooter may be possible providing availability. Inquire for cost.